At Book Stand, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes you may need to return an item. Below is our Return and Refund Policy, which outlines the process and conditions for returning products and obtaining refunds.
Return Period
You have 14 days from the date of receipt to request a return or refund for your purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at contact@book-stand.com to notify us of your intention to return an item. Include your order number and a brief reason for the return in your message.
- Return Authorization: We will provide you with a Return Authorization and instructions on how to return your item.
Return Shipping
The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee receipt of your returned item without tracking.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original payment method. The refund will include the cost of the item but not the shipping charges.
Non-Returnable Items
Certain items are non-returnable, including:
- Items that have been used or damaged.
- Custom or personalized products.
- Final sale items, as specified at the time of purchase.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at contact@book-stand.com with your order number and photos of the issue. We will arrange for a replacement or refund as appropriate.
Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our return and refund procedures.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at contact@book-stand.com. Our customer service team is here to assist you and ensure your satisfaction.
At Book Stand, we are committed to providing you with excellent service and ensuring a smooth return and refund process should you need it.