Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- United States and Canada: 4 to 10 business days
- Australia: 6 to 14 business days
- Europe: 7 to 15 business days
Yes, we offer free shipping worldwide, regardless of your location.
Yes, we ship to many countries worldwide. Delivery times may vary depending on distance and local customs procedures.
Order processing typically takes 1 to 2 business days before your order is shipped.
If your package is delayed, please contact us at contact@book-stand.com, and we will assist you in resolving the issue.
If you need to update your shipping address, contact us as soon as possible at contact@book-stand.com. We can make changes if the order has not yet been processed.
Return and Refund
You have 14 days from the date you receive your order to request a return.
To start a return, email us at contact@book-stand.com with your order number and the reason for the return. We will provide you with further instructions and a Return Authorization.
No, the cost of return shipping is the responsibility of the customer.
The item must be unused, in its original packaging, and in the same condition as when you received it.
No, custom or personalized items are non-returnable. Please ensure you are satisfied with your customizations before finalizing your order.
Once we receive and inspect your returned item, please allow up to 10 business days for the refund to be credited to your original payment method.
If you have any questions, please contact us at: contact@book-stand.com.