Frequently Asked Questions
Shipping Policy
What are your shipping zones?
We currently ship exclusively within the United States.
What are your shipping costs?
All shipping is free of charge for orders within the United States.
What is your order processing time?
Orders are typically processed within 1–2 business days.
What is the estimated delivery time?
Once processed, delivery typically takes 8–15 business days.
Do you offer order tracking?
Yes, tracking information is provided for all orders.
Do you ship to PO Boxes?
No, we do not ship to PO Boxes.
Return Policy
What is your return period?
You have 30 calendar days from the date of delivery to return an item.
Who pays for return shipping?
If the item is defective, book-stand will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees.
How long does it take to process a refund?
Once your return is received and approved, refunds are processed within 10 business days.
Payment Information
What payment methods do you accept?
We accept payments via Stripe, including major credit cards such as Visa, Mastercard, and American Express.
What currency do you accept?
All transactions are processed in USD (United States Dollar).
Contact Us
How can I contact book-stand?
You can reach us by email at contact@book-stand.com or by phone at +1 814 646 7355.
What are your business hours?
Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (Los Angeles Time – PST).
What is your physical address?
Our address is 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States.